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Multi-site/Multi-clinic Appointment Scheduling: Makes scheduling process easy for frequent appointments, group sessions, and visits involving multiple resources, and also allows linking and checking the availability of a resource at different locations without expensive networking.

Efficiently Manage Confirmation, Cancellation, or Rescheduling Appointments: Computerized scheduling helps the patients to confirm, cancel, or reschedule an appointment by choosing any modes of communication received through phone, text, email, or mobile app messages, which are secure under HIPAA guidelines.

Automated Patient Reminders: This facilitates reminding the patient about their future appointments by sending phone, text, and email reminders, which in turn effectively reduce missed appointments and no-shows, and engage your patients from any location.


Paperless Patient Information Efficiently Organized: Electronic file organizing helps to reduce paper and improve the process making it completely automated. It is important to have a well-organized electronic records management system on the company’s hard/share drive.

Instant Access to Vital Signs, Lab Results, Allergies, Medication Lists etc. : By implementing electronic document and image management, the physician will have easy access to vital signs, lab results, allergies, medication lists, and all the patient information for review during the encounter, which improves the patient safety and quality of care, and considerably reduces time spent, increasing patient convenience and medication compliance.

Instant Reminders & Important Alerts on Patient Information: This technology automatically generates reminders and alerts, and reminds the patient about their appointments, which simply ensures that the patients show up for their scheduled appointments.


Medical Transcription: The process of transferring the voice recorded notes or an oral dictation of healthcare providers into text format is termed as medical transcription, so that this can be easily accessed and understood by providers and other medical professionals providing more consistent care. Apart from manual transcription, new technologies, such as speech recognition programs has been introduced, which may change the perspective of the field in the near future.

Medical Coding: Medical coding is the process of transforming diagnoses and procedures from medical reports of the patient into universal medical code numbers, which may include a patient’s condition, that doctors diagnose, a prescription, and whatever procedures the healthcare provider performs on the patient, which is used as medical claim for generating revenue.

Medical Billing: The process of converting the numeric or alphanumeric code into medical bill or claim for the insurance company to determine the appropriate charge for the services the provider has rendered, which in turn gets them paid for their services.

Scanning and Indexing: Scanning is a process of converting paper documents into electronic, digital form, which can be easily integrated as a part of document database in office computers to have speedy access and quick retrieval of the data. The indexing is a path to the documents. Document indexing is the process of associating or tagging documents with different “search” terms, and setting up indexes for having a successful document management implementation.


Customized Templates and forms, typing automation are tools, which enable the medical transcriber to quickly transcribe the dictated recordings made by doctors and other healthcare professionals into medical reports, so that it can be quickly returned for review and approval. These documents typically consist of medical histories, physical-exam reports, and referral letters regarding the patient. For instance, by creating a customized template for “normal” examinations, which contains standard sentences dictated by the doctors while examining the patient helps reduce the typing time and maximizes the productivity.

During this process of typing, transcriptionist tends to do typographical errors. With the help of auto correct and auto-expand features one can reduce these kind of errors with minimal keystrokes. Auto correct and auto expand features are easy-to-use, which helps to eliminate typing mistakes and expands text abbreviations into full phrases while typing itself, by streamlining the workflow and saving valuable time.


Streamlined front office activities will improve the efficiency of a process, by simplifying and eliminating needless steps and paper work, using modernizing techniques, or taking other approaches. Creating faster and more effective process by streamlining the functions would have a positive impact on revenue cycle management, and also enables superior service to the patient by sending automated reminders and help them efficiently manage their appointments and in turn helps the physician to make effective referral management. Document management system helps to free-up the office space being occupied by paper storage and allows to have fast access to endless amount of right information anytime, anywhere, to give better service to the patient.